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 TECHNICAL SUPPORT HELP
For immediate technical assistance with your Interceptor, please click on the EMAIL SUPPORT NOW! link in the left navigation column. A support analyst will contact you shortly. Please be sure to include a brief description of the issue along with your contact information.
ESPION ANALYSTS
We understand that email is the lifeblood of your organization and hence offer world-class support and service from our highly trained and friendly Support Analysts. Analysts are on standby to answer any questions or concerns you may have about implementing the Interceptor within your network topology. In addition, Espion analysts ensure that each Interceptor implementation is done properly by going through a series of critical pre and post-installation procedures designed to get the most out of your Interceptor. Espion Support Analysts will also monitor your implementation and see it through from start to finish - checking system health statistics and mail flow data to ensure that your Interceptor is filtering at its maximum capacity. Comprehensive tutorials and documentation ensure that your experience with the Interceptor is a great one and our friendly staff is never more than a phone call or email away.
ONGOING SUPPORT
First-class Interceptor monitoring and alerting systems allow Espion Analysts to get real-time health statistics from your Interceptor and respond quickly to changes within the environment. Analysts have been able to notify clients when SMTP servers have gone down or when network resources are under attack even before administrators were aware of the issue thereby ensuring that your mission critical email traffic continues to flow smoothly.
Espion's CounterHacktivism Lab™ works diligently to analyze changing trends in spam and applies this knowledge to regular heuristic and signature updates. Support personnel are constantly working to ensure that the Interceptor stays ahead of the curve - pushing updates transparently so there is no administrative hassle.
For more information on our support team,  Email Us.
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