END-USER SUPPORT
Please click here if you are an end-user experiencing an issue with:
MX Lock™
* Accessing a secure email link
* Secure email password reset
* Secure email banned IP
MX Mercury™
* myInterceptor portal password reset
* Spam reports
* Browser SSL certificate warnings
* Receiving certain attachment
Paladin MX™
* Your hosted MX Lock or MX Mercury email account
CHANNEL PARTNER AND RESELLER SUPPORT
Please click here if you are an Espion authorized channel partner or reseller experiencing an issue with:
* MX Lock™
* MX Mercury™
* Paladin MX™
ESPION ENGINEERING SERVICES
Please click here if you are interested in customizing the following solutions and more for your organizational needs.
ESPION ANALYSTS
We understand that email is the lifeblood of your organization and hence offer world-class support and service from our highly trained and friendly Support Analysts. Analysts are on standby to answer any questions or concerns you may have about implementing the Interceptor within your network topology. In addition, Espion analysts ensure that each Interceptor implementation is done properly by going through a series of critical pre and post-installation procedures designed to get the most out of your Interceptor. Espion Support Analysts will also monitor your implementation and see it through from start to finish - checking system health statistics and mail flow data to ensure that your Interceptor is filtering at its maximum capacity. Comprehensive tutorials and documentation ensure that your experience with the Interceptor is a great one and our friendly staff is never more than a phone call or email away.
ONGOING SUPPORT
First-class Interceptor monitoring and alerting systems allow Espion Analysts to get real-time health statistics from your Interceptor and respond quickly to changes within the environment. Analysts have been able to notify clients when SMTP servers have gone down or when network resources are under attack even before administrators were aware of the issue thereby ensuring that your mission critical email traffic continues to flow smoothly.
Espion's CounterHacktivism Lab™ works diligently to analyze changing trends in spam and applies this knowledge to regular heuristic and signature updates. Support personnel are constantly working to ensure that the Interceptor stays ahead of the curve - pushing updates transparently so there is no administrative hassle.
For more information on our support team, Email Us.
Interceptor, MX Lock, MX Mercury and Paladin MX are trademarks of Espion International, Inc. Information contained herein is for informational purposes only. Please consult your IT professional for advice in the application and use of these products and services. Information is subject to change without notice. Please consult Espion International, Inc. for more current information.