Support
ESPION TECHNICIANS
Email is the lifeblood of your organization, and Espion offers world-class support and service from our well-trained and friendly support analysts. Technicians are on standby to answer any questions or concerns you may have about implementing the Interceptor within your network topology. Espion analysts ensure that each installation is properly implemented by going through a series of post-installation procedures designed to get the most out of your Interceptor.
Technicians will monitor your implementation and see it through from start to finish - checking health statistics and mail flow diagrams to ensure that your Interceptor is filtering at maximum capacity. Comprehensive tutorials and documentation ensure that your Interceptor experience is a great one, and our friendly staff is never more than a phone call or email away.
ONGOING SUPPORT
First-class monitoring and alerting allows Espion technicians to get real-time health statistics on your Interceptor and respond quickly to changes within the environment. Technicians have even been able to notify clients when SMTP servers have gone down or network resources are under attack even before administrators were aware of the issue ~ ensuring that your mission critical email traffic continues to flow.
Espion's CounterHacktivism Lab™ works diligently to analyze changing trends in spamming and applies this knowledge to regular heuristic and signature updates. Support personnel are constantly working to ensure that the Interceptor stays ahead of the curve - pushing updates transparently so there's no administrative hassle.
For more information on our support team, email support@espionintl.com.
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